Shopping & Shipping Guide
Shopping from Outside Japan
- Select your delivery country or region using the country selector.
- Select English using the language selector.
- Choose your products, grind, roast or other options, and add them to your cart.
- Enter your delivery address at checkout to see the available shipping methods and charges.
- Review the final currency, shipping charge and payment options before placing your order.
If no shipping method is available, please contact info@basecoffee.info with the products, quantities and delivery country you would like to order.
EMS Shipping to Asia
Our current overseas selection includes 10-pack coffee bags and the Coffee Journey Gift. EMS shipping is available to Singapore, Malaysia, Hong Kong, Taiwan and South Korea for orders with a packed product weight of up to 5 kg. See the shipping policy for rates and customs information.
Dispatch Schedule
See our shipping policy for the current dispatch schedule and shipping information. Dispatch means the day we send your order; it is not the delivery date.
Subscriptions
Our subscription delivery services currently cover Japan. Subscription orders follow the schedule shown on each product page.
Payment
The payment methods available for your order are shown at checkout. Choose an available method and follow the payment provider’s instructions. Domestic services such as Japanese convenience-store payments are subject to their providers’ eligibility requirements.
Delivery within Japan
Free domestic shipping is available on orders of JPY 6,000 or more. The standard domestic rates are JPY 800 for most regions, JPY 1,100 for Tohoku and Kyushu, and JPY 1,760 for Hokkaido and Okinawa. These domestic offers do not apply to international delivery.
Damaged or Defective Items
Please contact us within 7 days of arrival with a photo and your purchase date. See our refund policy for the full terms.
Contact
Email: info@basecoffee.info
Telephone: +81-586-59-5824